TESTIMONIALS

When our firm was searching for a new employee benefits provider, we found Carolinas Insurance & Investment Group to be our answer in product, price and especially, client service.  Their team of Client Service Advocates made the transition from our previous provider seamless and easy.  The staff is one of the most responsive teams I have ever worked with — although we have a dedicated advocate, everyone is always willing to help with whatever requests we may call them about.  They have been a tremendous liaison in navigating through the insurance provider on our behalf to resolve whatever needs or issues we may have.  CIIG is a model for being a customer-focused business that provides the very best for their clients.  Our firm considers CIIG a true business partner.

We began working with Watts Huckabee and his team in November 2010 for our company’s group health benefits and we are extremely pleased with our decision.  We found exactly what we learned and more during the due diligence process.  Watts and his team of customer service advocates are professional, provide excellent service and have the same moral and ethical values we look for in a business relationship.

In addition to the above, CIIG is unique as they provide our employees with a Dedicated Customer Service Advocate that is available any time to assist with claims or benefit questions.  This person is not an insurance company employee, but staffed by CIIG.  This has eliminated our employees time spent waiting on-hold for a customer service person at the insurance company call center & in turn our employees have built a one-on-one relationship with CIIG’s Customer Service Advocate that understands their personal situation, concern and/or needs.

Without hesitation, I would highly recommend Watts and his team at Carolinas Insurance & Investment Group for group benefits or individual insurance needs.

I just wanted to tell you that Amy is a huge asset to your company. We really appreciate her hard work and insight with insurance questions. To be honest it would be hard for us to make a change because of Amy. She has really taken a burden off of my work dealing with employees and their insurance questions.

Just a quick note to say everyone on your staff is always very helpful. Of course, we have Amy Griggs assigned to us and she is the best!